Frequently Asked Questions
Everything you need to know to keep moving forward.
How long does standard shipping take?
Orders are typically processed within 24 hours. Standard domestic shipping takes 3-5 business days, while express options are available at checkout for those who need their gear faster.
What is your return policy for running shoes?
We offer a 30-day return policy on all footwear. To qualify for a full refund, shoes must be in their original packaging and in 'like-new' condition. We recommend testing them on a clean indoor surface first.
How do I know I am choosing the right size?
Each product page includes a detailed size guide. Since athletic fit varies by brand, we recommend measuring your foot or chest and comparing it to our specific brand charts for the most accurate fit.
Do you offer international shipping?
Yes, Up There Athletics ships to over 50 countries. International delivery times vary by location but generally range from 7-14 business days. Duties and taxes are calculated at checkout.
Can I change or cancel my order after it has been placed?
Because we aim for rapid dispatch, we can only make changes or cancellations within 60 minutes of order placement. Please contact our support team immediately via live chat or email.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Afterpay.